1. Automatic Renewal
When you subscribe to any of Flowzai's plans, be aware that your subscription will automatically renew. This automatic renewal is a default setting for all subscriptions.
2. Cancellation Responsibility
Should you decide to discontinue your subscription, the responsibility lies with you to initiate the cancellation through your Flowzai account. We want to emphasize that Flowzai cannot be held responsible for unintentional subscription renewals resulting from oversight.
3. Cancellation Timing
To avoid automatic charges for the upcoming billing period, it is crucial to cancel your subscription before the current billing period concludes. This ensures that you have control over the renewal process.
4. Refund Eligibility
If you haven't utilized any of our services, including components or assets, a full refund can be requested within 7 business days from the purchase date. To initiate a refund, make sure your request is sent from the email address associated with your Flowzai account.
5. Annual Subscription Refunds
For annual subscriptions, refund requests should be submitted within 7 business days from the subscription renewal date. It's important to note that there may be non-refundable transaction fees associated with annual subscriptions.
6. Other Refunds
Refunds will be processed in situations where you are charged incorrectly due to technical issues or in cases of fraudulent payments. However, if Flowzai terminates your account due to a breach of our Terms of Service, you will not be eligible for a refund.